Due to the UK Royal Mail price changes of August 2006 we had had to make an alteration to the prices that we charge for postage. The prices you will see now are based on the weight and size prices that we are being charged by royal mail for your order.

Please ensure that all the details you have entered are correct, you must have a valid e-mail address entered to ensure you receive your e-mail confirmation and receipt. If you enter an incorrect address or email address Joe Product Promotions Ltd cannot be held responsible for any order that does not arrive.

Our 14 - day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened and we will issue a full refund for the price you paid for the item.

Our refunds policy does not affect your statutory rights Some notes about refunds:

When you send your item back to us, we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 28 days of our receiving your return.

If the return and refund do not appear in Your Account after 28 days from the day you sent us your return, please contact orders@pmate.co.uk for further assistance.

Pay Pal processes all debit, credit and charge card payments for customers and, will retain a handling fee of 4 % of the transaction value where a card is used to purchase goods or services. This pays for the provision of a safe and secure environment for online transactions with the necessary high level of security to protect customers from online fraud. You can be confident when using our website that your security is our number 1 concern.